One tool, all the features you need

Everything that boosts your Customer retention.

Aware of the conversation context and combined with the knowledge base to respond accordingly.

We support text file, PDF, CSV and even a webpage.

Escalate all issues beyond Tier 1 Support according to your policy.

Keep tracks on how AI agent improve your CSAT score.

Follow your pre-defined process such as sale process, repair process etc.

Every brand needs a different tone and persona. Pick the one that suits your brand.

1CS has been proven to boost CSAT and reduce customer churn. Set it up once, and you’ll never have to worry about customer service again.

Agentic AI for Customer Service.