AI Agent Chatbot for Customer Service
No Scripts, No Flowcharts, Just Smart, Context-Aware Support That Works.
Trusted by teams at
25%
CSAT improved
14 seconds
average respond time
14%
Reduction in customer churn rate
Human common sense with the capabilities of AI
We fine-tuned and pre-trained our model to converse just like humans but with perfect policy compliance and extensive memory.
Human escalation done right
1CS AI agent can truly understand your customer inquiry. it learns about your business and policies, so it can provide personalized service that aligns with your guidelines, knows when to escalate to a human, and collects CSAT data to track performance.
The Agent continuously learns from documents and websites to enhance its responses and accuracy. It can absorb knowledge from all your sources, including your website, knowledge base, and Word documents.
Works on all channels
Email, SMS, Facebook Messenger, Instagram Direct, WhatsApp, and much more. Let us know if you need more.
One tool, all the features you need for sales & support
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
Context Awareness
Aware of the conversation context and combined with the knowledge base to respond accordingly.
Files and web as Knowledgebase
We support text file, PDF, CSV and even a webpage.
Chat Escalation
Escalate all issues beyond Tier 1 Support according to your policy.
Reporting & Analytics
Keep tracks on how AI agent improve your CSAT score.
Process & Automation
Follow your pre-defined process such as sale process, repair process etc.
Upsell & Cross-sell
Just like human, AI agent will try to Upsell & Cross-sell your product according to your policies.
Easy integrations with 170+ tools
From learning about new products on Slack, to sending case emails via SendGrid. We've got you.
Save the world from bad customer service
Don't get left behind! Step into the future where AI agents collaborate with your team, delivering 24/7 customer service for maximum satisfaction.
Agentic AI for Customer Service.
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